About Us:

dMACQ is a leading provider of intelligent enterprise automation solutions, offering cutting-edge suite of enterprise SaaS products — DMS+ (AI-Powered Document Management System), FORMS+ (Enterprise Grade Custom Form Builder), FLOW+ (Custom Workflow Automation) and DIGI+ (Document Digitization & Archival) designed to help organizations digitize, automate and govern their operations with compliance-grade security. Our platforms are trusted by governments, large enterprises and regulated industries for the security, scalability and modularity.

With a strong focus on digital transformation, we enable organizations to streamline operations, ensure compliance and drive efficiency through AI-driven workflows and seamless integrations. At dMACQ, we believe in building products that solve real-world problems and deliver measurable impact.

We are seeking a highly skilled and results-oriented Account Manager – Existing Account Team (Enterprise B2B SaaS) to join our Existing Account Team (EAT) in Mumbai. This role focuses on maximizing revenue from an assigned portfolio of existing customers through driving renewals, upsells, cross-sells and fostering account expansion. The ideal candidate will play a critical role in growing revenue while ensuring client satisfaction and retention. This is a role for individuals passionate about building strategic relationships, identifying growth opportunities and enhancing customer lifetime value.

Responsibilities:

Own and manage a defined portfolio of existing accounts, driving revenue growth and retention.
Strategize and execute on renewals, upselling, cross-selling and expansion opportunities.
Engage with key stakeholders and decision-makers to understand business requirements and align company solutions to their goals.
Identify and act on opportunities to expand product adoption across new departments or use cases within customers' organizations.
Collaborate closely with Customer Success teams to monitor account health, reduce churn and drive increased usage and adoption.
Analyze data-driven insights to proactively manage account health, forecast pipeline and identify expansion trends.
Ensure consistent and clean pipeline maintenance with accurate forecasting and CRM updates.

Qualifications:

4–5 years of B2B SaaS account management, sales or expansion-related experience.
Proven success in driving renewals, upselling and cross-selling within existing accounts.
Strong understanding of value-based selling principles and the ability to articulate ROI.
Experience negotiating contracts and terms aligned with business outcomes.

Required Skills:

Exceptional relationship-building and stakeholder management skills.
Skilled at identifying and capitalizing on latent demand within existing customer bases.
Analytical mindset to interpret and act upon account health and usage data effectively.
Excellent communication skills, both written and verbal, for engaging clients and internal teams.
Proficient in CRM tools like Salesforce and capable of maintaining clean, structured pipelines.
Self-driven and results-oriented with the ability to prioritize and multitask in a fast-paced environment.
Nice-to-have: Experience in working within SaaS startup environments or with multiple product lines.