Jawhara Jewellery is a leading name in the luxury retail jewellery segment, with a widespread presence across the Middle East and international markets. With 300+ high-end retail outlets and an expanding customer base, Jawhara’s operations rely on streamlined back-end processes — particularly in the Finance & Accounts department — to support seamless transaction management and compliance readiness.

As a forward-looking brand, Jawhara prioritizes digital innovation and process excellence. In line with this vision, the company sought a solution to enhance their documentation workflows and ensure smooth invoice handling across geographies — which led to the successful deployment of DMS+.

Strategic Goals

• Enable centralized access to sales invoices across all retail locations

• Enhance speed and accuracy in retrieving invoice documents

• Improve document organization using intelligent search and categorization

• Lay the foundation for scalable, digital-first finance operations

The Solution: DMS+ Document Management System

Jawhara adopted the DMS+ platform — a secure, enterprise-grade document management solution — to digitize and streamline its invoice workflows. The solution delivered a seamless interface, built-in automation and robust metadata tagging that simplified daily operations and improved efficiency across the board.

Key Features Implemented

• OCR-Powered Search: Leveraging Optical Character Recognition, DMS+ converted scanned invoices into searchable documents, enabling fast, keyword-based retrieval.

• Under-3-Click Access: With an intuitive and user-friendly interface, finance users could locate documents in less than three clicks — enhancing speed and productivity.

• Structured Categorization: Invoices were indexed using metadata like region, store location and date, supporting well-organized storage and future-ready audit access.

Implementation Journey

The project followed a rapid and agile implementation path:

• A dedicated Document Controller was trained to manage uploads using the DMS+ platform.
• Invoices were digitized and indexed on a rolling basis, beginning immediately after the system went live.
• The system was fully operational in just two weeks, with continuous document onboarding and categorization across regions.

Timeline Highlights

• Week 1: Requirement gathering & system scoping
• Week 2: System Go-Live
• Month 3: 27,000+ invoices digitized and searchable

Results Achieved

• Under-3-Click Invoice Retrieval
• Streamlined Invoice Access Across 12 Countries
• 27,000+ Invoices Digitized in Less Than 3 Months
• Significant Time Savings in Finance Processes
• Seamless Integration into Existing Workflows

Teams Involved

Jawhara Jewellery: Finance & Accounts, Document Controller DMS+: Sales, Business Analysis, RPA & Implementation

Conclusion

Jawhara Jewellery’s initiative to digitize and centralize invoice management using DMS+ reflects a strong commitment to operational excellence and digital innovation. The result is a modern, scalable and highly efficient finance documentation process — positioning the company for continued success as a digital-first leader in retail.